The media industry is changing at an astounding pace. Only a few years ago, linear content was the only option but now we have a barrage of content services, most of which can be viewed whenever we choose, and on any number of devices.
This has been driven by an increasing consumer appetite for more choice and personalisation and by a vast amount of innovation in terms of video delivery and experience. Whilst the customer experience has been improving in nearly every way, the broadcast chain desperately needs the same drive for innovation.